Frequently Asked Questions

Q: Are there any long term contracts?
A: No, we have no long term contract obligations, stay with us as long as you are happy!


Q: How is customer support handled?
A: We free bilingual Phone Support M-F during business hours, and 24/7 customer support by email; please contact


Q: How can I provide feedback?
A: You can email us directly at or use the "Leave Feedback" option available on every page of the CR Essentials® application.


Q: How secure is your platform?
A: CR Essentials leverages the Google Cloud Platform (which is used by Gmail, Google Search, and other Google Products). Furthermore, we also leverage Amazon Web Services. Top professionals protect, secure and monitor the facilities that host your data; they are ISO, and HIPAA certified.


Q: Do you have BAAs with your Platform providers?
A: Yes, we have BAAs with all of our platform providers.


Q: Are you insured?
A: Yes, CR Essentials carries a policy that covers all areas of our software as a service offering or SaaS.